Privacy Policy

1. Information we collect

We only collect information you choose to give us, plus a small amount of technical data needed to run the website.

Contact details you enter in our forms, such as your name, e-mail address and phone number.
Details of your request, such as the service you need, your preferred date and time, the appointment type and, for mobile visits, the address where we should meet you.
Anything you write in a message to us.
Basic technical data, such as your IP address, browser type and the pages you visit, which our hosting provider records in standard server logs for security and troubleshooting.

2. How we use your information

We use your information to:

Answer your questions and messages.
Schedule and confirm appointments and provide the notary or travel services you request.
Send you a confirmation of what you submitted.
Meet our legal, tax and record-keeping obligations.
Protect our website and forms against spam and abuse.

3. We don’t sell your information

We do not sell or rent your personal information, and we don’t use it for third-party advertising.

We share personal information only when it’s needed to provide our services or when the law requires it:

Service providers that host our website and deliver our e-mail, under appropriate confidentiality obligations.
Travel suppliers (such as airlines, hotels, cruise lines and tour operators) when you ask us to make a booking. They receive the traveler details needed for the reservation and handle them under their own privacy policies.
Government offices, such as a County Clerk or the Department of State, when you ask us to help you prepare documents for an apostille or authentication.
Authorities or professional advisers when required by law or needed to protect our legal rights.

5. Cookies and embedded content

Our website uses only the cookies it needs to work: a session cookie and a security (CSRF) cookie that protect our forms. We don’t use advertising or analytics cookies.

Our Contact page includes an embedded Google Map. When the map loads, Google may set its own cookies and collect information under the Google Privacy Policy.

6. How long we keep information

We keep form submissions and related e-mails only as long as we need them to respond, provide the service and meet legal, tax and record-keeping requirements. After that we delete them, or keep them securely where the law requires.

7. How we protect information

We use reasonable administrative, technical and physical safeguards, such as encrypted (HTTPS) connections and limited access, to protect your information. No method of transmission or storage is completely secure.

Please don’t send ID numbers, passport details or other sensitive personal information through our website forms or by e-mail. When we need them, we’ll ask for them securely or in person.

8. Your choices

You can ask us to access, correct or delete the personal information we hold about you, or to stop contacting you, by calling or e-mailing us. We’ll respond within a reasonable time, subject to any legal requirement to keep certain records.

9. Children’s privacy

Our website is not directed to children under 13, and we don’t knowingly collect their personal information. Parents or guardians arranging services for a minor should contact us directly.

10. Links to other websites

Our website links to other sites, such as Yelp, Google Maps and social networks. We aren’t responsible for their content or privacy practices.

11. Changes to this policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it last changed.

12. Contact us

Questions about this policy or about your information? Contact us using the details below.